Terms of service

TERMS OF SERVICE

Last Updated: December 13, 2024

1. AGREEMENT TO TERMS

By accessing and using the website vexxoo.com (the "Site") and purchasing products from VEXO, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use the Site or purchase our products.

These Terms constitute a legally binding agreement between you ("Customer," "you," or "your") and VEXO ("we," "us," or "our").

2. CHANGES TO TERMS

We reserve the right to modify these Terms at any time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of the Site after changes are posted constitutes acceptance of the modified Terms.

We encourage you to review these Terms periodically.

3. USE OF THE SITE

Eligibility

You must be at least 18 years old to make purchases on this Site. By using this Site, you represent and warrant that you are at least 18 years of age.

Account Security

If you create an account on our Site:

  • You are responsible for maintaining the confidentiality of your account credentials
  • You are responsible for all activities that occur under your account
  • You must notify us immediately of any unauthorized use of your account
  • We are not liable for any loss or damage arising from your failure to maintain account security

Prohibited Uses

You agree not to use the Site:

  • For any unlawful purpose or to violate any laws
  • To transmit any harmful code, viruses, or malicious software
  • To attempt to gain unauthorized access to our systems
  • To engage in any automated data collection (scraping, bots, etc.) without permission
  • To impersonate any person or entity
  • To interfere with or disrupt the Site's functionality

4. PRODUCTS AND SERVICES

Product Descriptions

We strive to ensure all product descriptions, images, and specifications are accurate. However:

  • Product images are for illustrative purposes and may vary slightly from the actual product
  • We do not warrant that product descriptions or other content is error-free, complete, or current
  • We reserve the right to correct errors and update information without prior notice

Product Availability

  • Product availability is subject to change without notice
  • We reserve the right to limit quantities or discontinue products at any time
  • If a product becomes unavailable after you place an order, we will notify you and offer a refund or substitute product

Pricing

  • All prices are listed in EUR (Euro) and include VAT where applicable
  • Prices are subject to change without notice
  • We reserve the right to correct pricing errors
  • If a pricing error occurs, we will contact you before processing your order and offer you the option to cancel

5. ORDERING AND PAYMENT

Order Process

  1. Select products and add to cart
  2. Proceed to checkout and provide shipping information
  3. Review order summary and total cost
  4. Complete payment using accepted payment methods
  5. Receive order confirmation email

Order Acceptance

  • Submitting an order does not guarantee acceptance
  • We reserve the right to refuse or cancel any order at our discretion
  • Reasons for cancellation may include: product unavailability, pricing errors, suspected fraud, or violation of these Terms
  • If we cancel an order after payment, we will issue a full refund

Payment

Accepted Payment Methods:

  • Credit Cards (Visa, Mastercard, American Express)
  • PayPal
  • Apple Pay
  • Google Pay

Payment Processing:

  • All payments are processed securely through Shopify Payments (Stripe)
  • Payment is charged at the time of order placement
  • You authorize us to charge the payment method provided for the total order amount

Payment Security:

  • We do not store your payment card information
  • All transactions are encrypted using SSL technology
  • Payment processing complies with PCI DSS standards

6. SHIPPING AND DELIVERY

Shipping terms are outlined in our Shipping Policy, available at vexxoo.com/pages/shipping-policy.

Key Points:

  • Processing time: 2-3 business days
  • Delivery times vary by location (see Shipping Policy)
  • Risk of loss transfers to you upon delivery to the carrier
  • Tracking information will be provided via email

7. RETURNS AND REFUNDS

Return and refund terms are outlined in our Return and Refund Policy, available at vexxoo.com/pages/return-policy.

Key Points:

  • 30-day return period for most items
  • Items must be in original condition with packaging
  • Contact info@vexxoo.com to initiate a return
  • EU customers have a 14-day cooling-off period

8. WARRANTY AND DISCLAIMERS

Limited Warranty

VEXO Drive products are covered by a 1-year manufacturer's warranty against defects in materials and workmanship under normal use.

Warranty Coverage:

  • Defects in materials or workmanship
  • Normal use as described in product documentation

Warranty Exclusions:

  • Damage from misuse, abuse, or improper handling
  • Damage from unauthorized modifications
  • Normal wear and tear
  • Accidents or external causes

Warranty Claim: To file a warranty claim, email info@vexxoo.com with:

  • Order number
  • Description of defect
  • Photos/video of the issue

Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PRODUCTS ARE PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED.

WE DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

  • Merchantability
  • Fitness for a particular purpose
  • Non-infringement
  • Accuracy, reliability, or completeness of information

We do not warrant that:

  • The Site will be uninterrupted or error-free
  • Defects will be corrected
  • The Site is free of viruses or harmful components

9. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

We are not liable for:

  • Indirect, incidental, consequential, or punitive damages
  • Loss of profits, data, or business opportunities
  • Damages arising from use or inability to use products
  • Damages exceeding the amount paid for the product

Maximum Liability: Our total liability for any claim shall not exceed the amount you paid for the product giving rise to the claim.

Exceptions: This limitation does not apply to:

  • Death or personal injury caused by our negligence
  • Fraud or fraudulent misrepresentation
  • Any liability that cannot be excluded under applicable law

10. INDEMNIFICATION

You agree to indemnify and hold harmless VEXO and its owners, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

  • Your use of the Site
  • Your violation of these Terms
  • Your violation of any rights of third parties
  • Your misuse of products

11. INTELLECTUAL PROPERTY

Our Rights

All content on this Site is owned by VEXO or its licensors and is protected by copyright, trademark, and other intellectual property laws.

Protected Content:

  • Website design and layout
  • Text, graphics, logos, images, videos
  • Product names and descriptions
  • Software and code
  • VEXO trademarks and branding

Your Rights

You may:

  • View and download content for personal, non-commercial use
  • Print pages for personal reference

You may not:

  • Reproduce, distribute, or publicly display content without permission
  • Modify or create derivative works
  • Use content for commercial purposes
  • Remove copyright or proprietary notices
  • Use our trademarks without written permission

12. USER CONTENT

Reviews and Feedback

If you submit reviews, comments, or other content to our Site:

  • You grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, and display such content
  • You represent that you own or have rights to the content submitted
  • You agree not to submit content that is unlawful, defamatory, or violates third-party rights
  • We reserve the right to remove any content at our discretion

Prohibited Content

You may not submit:

  • False, misleading, or fraudulent reviews
  • Content containing viruses or harmful code
  • Spam or commercial solicitations
  • Content that violates any laws or regulations
  • Offensive, abusive, or hateful content

13. PRIVACY AND DATA PROTECTION

Privacy Policy

Your use of the Site is also governed by our Privacy Policy, available at vexxoo.com/pages/privacy-policy.

Data Collection

We collect and process personal data as described in our Privacy Policy, including:

  • Contact information (name, email, address)
  • Payment information (processed securely by third parties)
  • Order history and preferences
  • Website usage data

GDPR Rights

If you are in the EU, you have rights under GDPR including:

  • Right to access your data
  • Right to rectification
  • Right to erasure
  • Right to data portability
  • Right to object to processing

Contact info@vexxoo.com to exercise these rights.

14. DISPUTE RESOLUTION

Governing Law

These Terms are governed by the laws of Italy, without regard to conflict of law principles.

Jurisdiction

Any disputes arising from these Terms or use of the Site shall be subject to the exclusive jurisdiction of the courts of Italy.

Informal Resolution

We encourage you to contact us at info@vexxoo.com to resolve disputes informally before pursuing legal action.

EU Online Dispute Resolution

EU customers may use the European Commission's Online Dispute Resolution platform: ec.europa.eu/consumers/odr

15. TERMINATION

Our Right to Terminate

We reserve the right to:

  • Suspend or terminate your access to the Site at any time
  • Refuse service to anyone for any reason
  • Cancel orders or accounts that violate these Terms

Effect of Termination

Upon termination:

  • Your right to use the Site immediately ceases
  • Outstanding orders may be cancelled (with refund)
  • Provisions that should survive termination will remain in effect (warranties, liability limitations, etc.)

16. THIRD-PARTY LINKS AND SERVICES

External Links

Our Site may contain links to third-party websites. We are not responsible for:

  • Content on external sites
  • Privacy practices of third parties
  • Accuracy or availability of external sites

Accessing third-party sites is at your own risk.

Third-Party Services

We use third-party services (Shopify, payment processors, shipping carriers). Your interaction with these services is governed by their respective terms and policies.

17. FORCE MAJEURE

We are not liable for delays or failures in performance resulting from circumstances beyond our reasonable control, including:

  • Natural disasters
  • War, terrorism, or civil unrest
  • Government actions or regulations
  • Strikes or labor disputes
  • Internet or telecommunications failures
  • Supplier or carrier delays

18. SEVERABILITY

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect. The invalid provision shall be replaced with a valid provision that most closely reflects the original intent.

19. ENTIRE AGREEMENT

These Terms, together with our Privacy Policy, Return Policy, and Shipping Policy, constitute the entire agreement between you and VEXO regarding use of the Site and purchase of products.

These Terms supersede any prior agreements or understandings.

20. WAIVER

Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision. Any waiver must be in writing and signed by us.

21. ASSIGNMENT

You may not assign or transfer these Terms or your rights/obligations under them without our written consent.

We may assign these Terms or any rights/obligations without restriction.

22. CONTACT INFORMATION

For questions about these Terms of Service:

Email: info@vexxoo.com
Subject Line: "TERMS OF SERVICE INQUIRY"

Business Address:
VEXO
Via della Rinascita 24
05031 Arrone TR
Italy

Response Time: Within 48 hours

23. ACKNOWLEDGMENT

BY USING THIS SITE AND/OR PURCHASING PRODUCTS FROM VEXO, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS OF SERVICE.

If you do not agree to these Terms, please do not use our Site or purchase our products.